Customer Story
Improving disaster response with Everbridge | U.S. Coast Guard case study
The overarching mission of the U.S. Coast Guard Auxiliary is to contribute to the safety and security of citizens, ports, waterways, and coastal regions. Its philosophy is to be “Semper Paratus” (“Always Ready”) against all threats and hazards. The Coast Guard Auxiliary is an integral part of Coast Guard Forces and has members in all 50 states, Puerto Rico, the Virgin Islands, American Samoa, and Guam. The USCG Auxiliary is responsible for dispatching members to aid in disaster response efforts, from oil spills to hurricanes. This requires sophisticated messaging systems for communicating with members around the country to execute large-scale operations.
Case Study Problem
U.S. Coast Guard Auxiliary needed a flexible and easy way to alert and manage its thousands of volunteers across numerous Districts and geographies. Current methods for disaster response dispatching were very labor intensive and could take hours to complete. When disasters strike, the USCG Auxiliary needed to be able to respond quicklyand in large numbers.
Case Study Solution For Disaster Response Time
After evaluating various emergency notification platforms, U.S. Coast Guard Auxiliary chose Everbridge for its technical capabilities, security, ease of use, and ability to map to each District’s needs. Dispatchers were able to learn the Everbridge system and begin sending messages quickly. With Everbridge, what used to take teams of six or more 12 hours to accomplish, one person could now complete in minutes to reach all members of a District in a disaster response operation.
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