Customer perspective: Fairfax County, VA

Sulayman Brown, Assistant Coordinator for Fairfax County, Virginia Office of Emergency Management, describes how the Everbridge Critical Event Management platform helps him keep his residents safe and informed, while coordinating with his colleagues in the 20 jurisdictions that comprise the National Capital Region of Virginia, Maryland, and Washington, D.C. In addition to emergency planning and response, Everbridge allows counties like Fairfax to facilitate routine communications as well, from tax administration and vehicle license renewal to reminding residents of voting locations through the Board of Elections. “As an emergency manager, we evaluate the success of the system by how many people we can communicate with. And right now we feel as though we have access to reach 5.5 million people at any time during any event. And that capability is constantly improving.”