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Industry analyst reports

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Event analysis – Super Bowl 2019: Atlanta

The Super Bowl LIII game will take place in Atlanta, Georgia on 2/3. Learn about the areas affected, security, and anticipated disruptions/protests with this pre-event analysis.

Top 5 considerations when selecting an IT alerting & incident management solution

This white paper discusses the top considerations one should have in mind when selecting an IT Alerting and Incident Management Solution.

9 steps to critical event management

Download this white paper to learn how a holistic approach to Critical Event Management enables a more unified, efficient, automated and collaborative process.

The impact of cybersecurity on it response teams: A game changer!

Phishing attacks continue to frequently interrupt business and government operations. Learn the importance of the support center's role in cybersecurity prevention and response.

How cybersecurity is impacting support

Cybersecurity is no longer solely the domain of an organization's security offices. Phishing, spear phishing, and other methods of getting around and behind filters and firewalls.

School shooting prevention and mitigation

School shootings are on the rise and it is the responsibility of all faculty and staff to be aware of their students and look for the warning signs.

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