Customer spotlight: Efficient incident communications with IT alerting

This Leading Private Research University faces the same problem almost any organization or higher ed institution faces: IT outages. Thousands of students and staff rely on properly functioning IT operations to effectively do their jobs and schoolwork, but when an IT outage occurs, this is no longer possible and can cause mass confusion on campus. Any higher ed/university IT outages need to be resolved quickly, and this requires rapid communication and coordination between IT experts to properly get operations back up and running.