Professional Services
Use our critical event management expertise to solve your problems
Proven methodology
Everbridge Professional Services leverages a proven methodology and domain expertise, honed through more than thousands of deployments worldwide. We work with you to address the unique challenges of strategic communications within your organizational structure, your operational requirements, and specific training needs. Choose from bundled packages or customized options designed to meet your individual specifications.
Short on resources?
We can help.
Trust Everbridge to accelerate your time-to-value. Our enhanced implementation services include on-site project management, consultation with a Certified Emergency Management Professional (CEM), creation of client-specific message and scenarios, development of ad-hoc report templates, and on-site emergency and incident response reviews.
Tailor your deployment package to your industry and solutions. Our experts will guide you with implementation support and Best Practice recommendations from other clients in your industry.
Industry experience
- Government & Public Safety
- Healthcare
- Information Technology
- Corporate & Global Enterprise
- Higher Education
- Transportation
Best practices
We don’t only bring resources…we also bring best practices.
After evaluating your existing emergency and incident communications processes, we integrate industry best practices and system applications to align technology utilization with your unique environment and business objectives. Program components include the review of existing processes and templates, process improvement recommendations, implementation support for suggested changes and broadcast testing and analysis.
Technical account support
Need hands-on help?
Working on tight deadlines to bring your system online and get your staff up and running. Don’t let internal resource constraints prevent you from achieving your business goals and objectives on time. A Technical Account Manager acts an extension of your core team and brings the experience of what Everbridge can do and has done for other clients. Accelerate your time to value and with a faster return on your investment.
“We couldn’t be as successful as we are with Everbridge if it was not for the company’s professional services team. They worked on site with our core team, and after hours with our international team, and the interactions could not have been any more effective and positive.”
Customer support
24 x 7 x 365 support via phone & online portal.
Global ops center
24 x 7 x 365 network monitoring and support via two geographically distributed NOCs.
Live operator support
24 x 7 x 365 support via phone & online portal.
“The support team is always quicker than I expect and this allows me to get back to our stakeholders quickly with a resolution to their problems. It makes us look good to have such a quick response from Everbridge.”