Organizations today are faced with more cyber threats. According to PwC’s 2024 Global Digital Trust Insights survey, the percentage of businesses experiencing data breaches costing over US$1M has risen from 27% to 36%. While no one is immune to cybercrime, preparedness can significantly mitigate its impact on an organization.
To improve cyber defenses, the adoption of an incident management system has become essential. This involves assessing current platforms and technologies to maintain cybersecurity resilience and exploring the automation of manual processes. Digital transformation enhances an organization’s ability to manage cyber threats while optimizing business operations.
What is cyber resilience?
Cyber resilience refers to an organization’s capacity to sustain operations and continue delivering to customers during a critical cyber event, whether it’s an internal disruption or an external threat. Adaptability and agility are key components of cyber resilience, allowing businesses to respond effectively to such events. Reducing the Mean Time to Know (MTTK) about security breaches is crucial in diminishing the Mean Time to Repair (MTTR). Historically, the longer a breach remains undetected, the more severe its consequences. Leveraging IT service management solutions enables businesses to quickly detect attacks, prevent damages, avoid costly repairs, and retain customer trust.
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Here, we outline five focus areas to fortify your organization’s cyber resilience:
- Digital transformation: automation streamlines incident response, accelerates resolutions, and minimizes downtime during critical events. Analytics-driven incident management solutions allow organizations to maintain service delivery and focus on customer value.
- Major incident management and cyber risk: with the rise in digital service outages, data breaches, and ransomware attacks, seamless orchestration of security, IT teams, business processes, and tool integration is vital for reducing MTTR and swiftly restoring services.
- Evolving IT service management: the shift towards continuous delivery demands sophisticated incident management solutions that integrate detection, monitoring, deployment, and performance tools, reducing MTTR and improving customer satisfaction.
- Modernizing your technology stack for incident response: research and leverage the best solutions to proactively identify issues, apply remediation, manage patches, and drive continuous improvement with analytics.
- Powering and enabling a fusion center: integrating risk frameworks, business processes, and crisis response creates a clear view of both physical and digital security. This centralized approach facilitates rapid incident management and enhances cyber resilience.
Enhancing cyber resilience with Everbridge and xMatters
Selecting a reliable vendor is crucial for achieving cyber resilience and business continuity. xMatters, a service reliability platform, aids DevOps and operations teams in automating workflows and maintaining infrastructure and applications. Trusted by millions globally, xMatters has partnered with Everbridge’s Critical Event Management to create a unified platform for managing digital and physical threats. This collaboration achieves:
- Consolidation of IT service desk, infrastructure, cybersecurity, and DevOps responses.
- Global organizational support.
- Establishment of “Fusion Centers” for holistic critical event management.
- Continuous innovation to future-proof critical management infrastructure.
Be proactive about cyber resilience
Cybersecurity must become a priority in boardroom discussions, focusing on safeguarding employees, facilities, and assets while ensuring business continuity. Engage your organization in these conversations and explore modern incident response strategies to strengthen cyber resilience. Learn more about how to take actionable steps toward securing your organization against emerging threats.