Balibago Waterworks customer interview

In a bid to improve water quality management, the dialogue explores the implementation of advanced monitoring systems, focusing on real-time tracking of contaminants such as iron and manganese with Chriselle Alejandro, president of Balibago Water Works. By transitioning from reactive to proactive strategies, water treatment facilities can optimize operations, leading to significant efficiency gains and cost savings. Partnerships with technology providers like Apprium and Everbridge are crucial for this digital transformation, paving the way for future innovations aimed at addressing environmental challenges while ensuring safe and reliable water delivery to communities in the Philippines and beyond.

Key takeaways

Challenges in Water Treatment: The water treatment industry in the Philippines faces significant challenges, particularly with unpredictable groundwater quality issues related to high levels of iron and manganese, resulting in customer complaints.

Proactive Monitoring Solutions: Implementing advanced monitoring systems allows for real-time tracking of water quality, enabling water treatment operations to adjust proactively rather than reactively, ultimately reducing customer complaints and enhancing service delivery.

Efficiency and Cost Savings: By understanding contaminant levels from the source, water treatment plants can optimize their processes, leading to energy savings, reduced treatment times, and increased water output, thereby improving operational efficiency and profitability.

Automation and Digital Transformation: Future steps include automating response systems and consolidating operations into a centralized command center to enhance oversight and risk management in the face of environmental challenges such as floods and heavy storms.

Strategic Partnerships: Collaborations with companies like Apprium and Everbridge are pivotal in leveraging technological expertise to drive the digital transformation journey in the water treatment sector, allowing for the expansion of these solutions beyond the Philippines to Southeast Asia and beyond.