Everbridge for Pipelines

Communicate quickly during incidents

Improve response time with matrix-based messaging

Leverage Everbridge for Pipelines to:

• Increase productivity. Control Center personnel can spend less time on manual communications and focus on actual incident resolution.
• Reduce human error. Template-based notifications decrease errors in incident communications and reporting.
• Increase responsiveness by removing the guess-work of who to call and when; built-in logic in Everbridge Matrix automates communications and escalates issues seamlessly.
• Provide consistent messaging through delivery of pre-defined message templates.
• Increase visibility to incidents with real-time reporting capabilities that allow you to track communications of the incident lifecycle from its beginning to resolution.
• Get rid of maintenance headaches with our hosted Software-as-a-Service model that provides faster message delivery and does not require the installation of hardware, software or phone lines.
• Ensure maximum security of all data through Everbridge's use of an Oracle/Linux platform and redundancy built in at every level across multiple active-active data center.

Key Features

• Automated, template-driven communications. Pipeline emergency control centers can quickly select the reported incident type, severity and location from a dropdown menu. The appropriate information is sent to a pre-defined list of recipients, reducing response time.
• Extensive incident communication tracking. Everbridge Matrix provides real-time reporting and logs all communications (including acknowledgement), status and resolution for every incident for trend analysis and consolidated reporting.
• Complete configurability. Everbridge Matrix can be configured to fit the needs of any size organization. The incident notification system seamlessly handles updates and escalations according to your existing response procedure for any incident.

Matrix-Based Messaging

Adhere to pre-defined procedures using built-in logic

Productivity

• Reduce incident response time. Respond quickly and accurately to any incident using pre-defined, automated communications.
• Manage resources efficiently. Effectively allocate the right response team in real-time based on the reported incident type, severity level and location.

Protection

• Business continuity. Prevent communication mistakes that endanger lives and disseminate critical information regarding personal safety, facility availability and changes to standard business operating procedures.
• Critical operations. Mobilize response staff rapidly; continuously coordinate with other groups, both internal and external; report ongoing status to key managers.
• Safety and security. Disseminate information related to threats to personal safety, continuity of operations, or customer service levels; keep internal and external personnel fully informed.
• Infrastructure resilience. Eliminate communication failure points through multi-pronged communication infrastructure and multiple points of broadcast initiation.

Accountability

• Reporting. Ensure real-time reporting for all routine communications and pipeline operation related emergencies by automatically logging all communications for use in audits, compliance and learning purposes.
• Recovery operations closure. Bring recovery efforts to an orderly close by sending out an .all-clear. message and closing out an incident response.

Reported Pipeline Damage:

How do you respond when a pipeline is struck by a mechanical object?

The Pipeline Emergency Control Center receives an outside call that an area of pipeline has been struck by a mechanical object. Extent of damage is unknown.

A coordinator for the Pipeline Emergency Control Center logs into Everbridge Matrix and captures the caller.s location and contact data, which is stored for reporting purposes. The coordinator selects the incident type, severity level and location from a drop-down menu. Everbridge Matrix generates a message and distributes it to a pre-defined list of response team members.

Within minutes, the Pipeline Emergency Control Center receives acknowledgement from response team members that they are en route to the site. Upon arrival, the response team relays pertinent information to management via Everbridge Matrix instant conference bridge.

The response team and management decide the incident does not require involvement of local fire or law enforcement, but does require a new message to be issued with a higher severity level. The coordinator updates the incident severity level in Everbridge Matrix using a dropdown menu, which triggers a new pre-defined message to be distributed to another response team. Additional response team members report to the scene and fix the pipeline, bringing the incident to a close.

Everbridge Matrix has logged and time-stamped all communications (notification attempts, methods and acknowledgements) from the initial call to incident resolution.