Large Enterprise
Everbridge for Large Enterprises:
Better Emergency Notification and Incident Response
From minor interruptions to serious events that may result in a complete shutdown of facilities and services, your company must be prepared to respond to all types of incidents using systematic, cost-effective, and efficient incident notification tools. The world's leading organizations rely on Everbridge for their incident notification needs. Delivering comprehensive capabilities, reliability, ease of use, and scalability, the Everbridge incident notification platform is an essential component of any comprehensive incident response plan.
How Everbridge Helps Large Enterprises
Everbridge enables you to communicate quickly, clearly, and efficiently with employees, incident response teams, senior management, and other stakeholders to ensure employee safety, limit financial loss, and return to normal operations as quickly as possible.
- Improved employee protection and accountability. Keep employees out of harm's way by rapidly notifying them about severe weather, fires, gas leaks, and other incidents. Interactive polling enables you to account for and report on the whereabouts and safety of employees.
- Faster incident response. Automate and accelerate time-intensive, error-prone manual processes and activities to enable your staff to focus on mission-critical tasks, minimizing impact of the interruption on the organization.
- Better emergency management and resource deployment. Notify and assemble incident response teams more quickly using less resources. Survey responders for arrival times, effectively allocate work assignments in real-time, and more.
- Improved productivity and fewer mistakes. End-to-end automation of your incident communication procedures and simultaneous messaging across multiple communication devices saves time. Message templates ensure consistent and accurate communications.
- Continuity of operations. Sustain critical communications internally and externally over prolonged periods to resolve and recover from the incident expeditiously.
- Greater situational awareness. Provide ongoing status updates as an incident progresses and is resolved. Include emergency plans, incident-related images, after-action report templates, and other important documentation as message attachments.
- Stronger collaboration within and outside the organization. Organize briefings with crisis response teams, senior management, security, and external first-responder agencies throughout the course of an incident using on-the-fly conference calling. Communicate to a single location or across the globe. Coordinate resource-sharing efforts.
- Communications compliance and reporting. Satisfy regulatory compliance requirements, such as Sarbanes-Oxley and NASD 3510, and meet corporate reporting requirements through automated notifications, real-time confirmations, and extensive audit trail reporting.
- Lower communication costs. Everbridge’s fully managed incident notification system dramatically decreases the time and resources necessary to complete communication tasks.
Employee Protection and Life Safety
- Safety alerts. Rapidly notify employees about severe weather, fires, power outages, gas leaks, chemical spills, vandalism, theft, acts of violence, and more.
- Employee accountability. Generate personnel rosters in real-time through polling to account for the whereabouts and safety of employees.
- Public health emergencies. Sustain communications throughout public health emergencies, such as H1N1. Provide safety and prevention tips, symptom information, vaccine logistics (locations, times, and follow-up shot reminders), and more.
- Evacuations. Manage evacuations, provide shelter-in-place guidance, and issue status updates and re-entry instructions. Include maps and other important documentation as attachments to the message.
- Work cancellations. Issue alerts for weather-related closures, cancellations, and return-to-business-as-usual announcements.
Incident Response and Management
- Crisis team activation. Assemble emergency response teams and alert public law enforcement agencies to situation.
- Response team dispatch and management. Notify and assemble incident response teams. Use polling to determine people resource availability and reporting times. Leverage conference calls to brief the team and determine next steps.
Continuity of Operations
- Critical operations. Mobilize response teams rapidly, continuously coordinate with other groups or organizations, report ongoing status to key managers.
- IT alerts. Initiate alerts based on network activities, identify the individual who can fix the problem immediately, and escalate notices up the response chain if first-line responders are not available.
- Situation updates. Provide ongoing status updates as an incident progresses and is resolved.
- Rumor control. Prevent the spread of misinformation and rumors through proactive communications.
- Infrastructure resilience. Eliminate communication failure points through use of a multi-pronged communication infrastructure and multiple points of broadcast initiation.
Compliance and Reporting
- Acknowledgements. Request confirmation of receipt of important notices, such as policy changes, and measure incident response team response rates to emergencies and drills.
- Policy changes. Alert employees to changes in policies and procedures.
- Regulatory agency visits. Alert and assemble employees when regulatory agencies are on-site to test compliance with communication requirements.
- Reporting. Comply with regulatory obligations—such as NASD 3510, Sarbanes-Oxley, and HR employee accountability requirements—via automated communications with real-time confirmation data and full audit-trail reporting that includes a history of communications, delivery attempts, and acknowledgements from recipients.
Everbridge Screenshots
Global communication in minutes
Everbridge gives you the power to communicate with employees, customers, and vendors across the globe. Record messages in any language or convert text messages in English, Spanish, French, Italian, German, Japanese, Portuguese, Danish, Norwegian, Russian, and Swedish into speech. Each office or division can personalize the Everbridge system, manage employee information, build scenarios, and send messages independently while the umbrella corporation retains the ability to
manage a single application across all locations.
Flexible messaging for any crisis
Whether you need to notify people in one department, a specific building, or across an organization, Everbridge Aware enables you to communicate in minutes with a simple, three-step process. Target communications to individuals or groups or via saved searches based on organization-defined criteria, such as special skills. Leverage message templates or craft your own messages on the fly.
Automated communications
When various call center operators or control center personnel are your first-line responders, leverage guided communications driven by built-in logic based on your incident response plan. Simply select incident type, severity, and location from a dropdown menu, and the appropriate information is sent to a pre-defined list of recipients.
Multi-message scenarios
Build scenarios and create messages for anticipated situations or incidents in advance for simple one-click sending. Set up one or multiple concurrent broadcast scenarios with pre-defined contact lists and messages for rapid response and recovery.
Real-time and detailed reporting
Gain full visibility into system usage and broadcasts results. Real-time reports provide a detailed audit trail by broadcast, documenting who was contacted and how and when they confirmed receipt of the message.
Everbridge in Action
Salesforce.com relies on Everbridge for critical communications around the globe
Salesforce.com set up numerous groups within Everbridge system to mimic the company’s organizational structure, enabling the team to handle emergencies by department, office location, geographic territory, or across the entire enterprise. This flexibility has given Salesforce.com the ability to respond to events of any size, such as wildfires and steam pipe explosions, with precise, targeted messaging that limits the potential for miscommunication. Download the full case study.
AirTran Airways leverages Everbridge for on-time performance alerts and crew scheduling
On any given day, AirTran Airways may send up to 20 messages with over half of them pertinent to the state of the airline’s performance metrics and other messages related to critical events driven by irregular operations, passenger or crew matters, and emergency situations.
Download the full case study.
Santa Clara Valley Transportation Authority streamlines incident communications
The Santa Clara Valley Transportation Authority (VTA) is the first major public transportation provider in America to implement Everbridge Matrix to streamline incident communications and target mission-critical information to operations and executive staff. In addition to adopting Everbridge Matrix, VTA has also deployed the Everbridge Aware emergency notification system to ensure rider safety and safeguard the continuity of business operations during a crisis or disaster. Find out how VTA uses Everbridge across the organization.
Kentucky Farm Bureau uses Everbridge to maintain operations during natural disasters
When major disasters occur, Kentucky Farm Bureau Insurance experiences the catastrophe as both a claims event and a business continuity challenge. The insurance provider leverages Everbridge Aware to keep operational during natural disasters, severe weather, and other incidents while ensuring the well-being of its employees in offices across 120 counties. Download the full case study.
Learn More
- Learn about Everbridge Aware for flexible emergency notification across the organization.
- Discover how Everbridge Matrix automates your incident communication response plan.
