IT Security

Everbridge for IT Security:
Alert Staff and Escalate Issues Up the Chain of Command

IT organizations play a critical, high-visibility role in every organization. When a system or network failure or other disruption occurs, it has a ripple effect across the organization, making quick resolution essential to minimizing downtime and lost productivity. By reducing the time it takes to respond to any IT event and by helping to coordinate response and recovery through real-time alerting, intelligent alert escalation, and conference-calling capabilities, the Everbridge incident notification system empowers IT organizations to focus on bringing incidents to quick resolution.

How Everbridge Helps You Resolve Issues More Quickly

When a problem occurs, the Everbridge system contacts designated team members via phone, email, SMS text messaging, instant messaging, pager, and more based on their preferences to improve the likelihood of making swift contact. If team members do not respond, the Everbridge system intelligently escalates the notification to the next appropriate person in the chain of command to ensure immediate response.

• Automatic notification via seamless integration. The Everbridge incident notification system integrates seamlessly with network or application management software. The system actively monitors alert triggers initiated from your network and application infrastructure and sends text messages, instant messages, voice calls, and more to key response personnel based on their preferences.
• Better incident escalation. With Everbridge's unique escalation process, the Everbridge system automatically attempts to reach a secondary designated contact when a primary team member cannot be reached. If the second contact does not respond, the Everbridge incident notification system intelligently cycles communications up the chain of control as specified to a third and fourth contact until the message gets through.
• Greater situational awareness. Gather feedback from team members on response and resolution status. The Everbridge incident notification system can receive responses from message recipients regarding availability, response times, resolution time expectations, and more.
• Easier collaboration. The Everbridge incident notification system can aid the triage process by immediately initiating a conference call to bring every response team member together at once, wherever they are, to facilitate a fast diagnosis and speedy recovery.
• Improved executive visibility. Keep response logs for reporting to management and provide ongoing, proactive status updates as an incident progresses and is resolved. The Everbridge system can communicate the results of what happened during any event for accountability and to help ensure improved recovery response times for future events of a similar nature.
• Proactive status updates. Nothing detracts from the effort to contain and correct a problem more than the influx of calls to report the issue and inquire on resolution status. With easy and efficient messaging capabilities, IT team members can broadcast up-to-the minute status updates to internal stakeholders via many contact devices—critical when phone or email systems are down—in a matter of minutes.
• No IT headaches. The Everbridge incident notification system features Everbridge’s proprietary ACT-SaaS^SM service, an advanced Software-as-a-Service (SaaS) delivery model on a cloud infrastructure with multiple data centers in active-active configuration. Leveraging the benefits of Emergency Notification in the Cloud^TM dramatically decreases costs, system implementation time, and maintenance while providing unparalleled data security and infrastructure reliability. There is no additional hardware or software to buy and no time spent installing or maintaining applications.