By combining sophisticated technology with deep expertise, Everbridge delivers the most complete solution for notification needs ranging from managing minor, routine incidents to major catastrophes. On the surface, many incident notification solutions closely resemble each other. Peel back the outermost layers and you will find that they are quite different. A side-by-side comparison of Everbridge versus competing notification solutions demonstrates clear differences - and Everbridge's leadership position - in performance, reliability, speed, and effectiveness.
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Everbridge |
Other Providers |
| Technology+ |
Ease of Use |
- Easiest-to-use interface. In usability tests, even non-technical users can send a message in just over a minute
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- Complex interfaces and workflow processes that require trained, technically savvy users to launch notifications
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Reliability |
- Everbridge owns and operates our entire infrastructure, ensuring unparalleled performance, reliability, and security
- Everbridge’s unique ACT-SaaSSM service, the only active-active SaaS-based system available, for the fastest, most reliable performance
- No failover delays if a data center is impacted by disaster
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- Much of capacity outsourced to third-party vendors and often oversold
- Simple SaaS or older technologies, including clunky on-site systems and older software retrofitted for use over the Internet (ASP)
- Failover delays when a data center goes down
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Message Delivery |
- Sequential message delivery driven by message recipients’ preferences for fastest contact and higher confirmation rates
- Prioritization of emergency notifications over standard communications
- One-click message rebroadcasting and stop-broadcast capability to accommodate changes in the incident
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- Indiscriminate message blasting to all devices at once without prioritization
- Emergency notifications not differentiated from or prioritized over standard communications
- Inability to stop broadcasts; manual rebroadcasts
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Contact Capabilities |
- More than 30 contact paths per person
- Widest range of contact capabilities, including instant messaging, true SMS text messaging, mobile phones, landlines and satellite phones, email, PDAs, BlackBerry, and fax with support for digital signs, sirens, loudspeakers, and desktop alerts
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- 10 or fewer contact paths per person
- Email-based text messaging (SMTP) subject to delays by phone carriers during periods of high-volume SMS traffic
- Limited or no support for digital signs, sirens, loudspeakers, and desktop alerts
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Data Management |
- Multiple ways to get contact information and keep it up to date, including: a data migration wizard, integration with your existing internal databases, opt-in/opt-out pages for self-registration and maintenance, bulk uploads, one-by-one additions and editing, and more
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- Clunky data management, including vendor-controlled updates and other limitations
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Reporting |
- Real-time notification dashboard with up-to-the-second information about the status of your notification—who confirmed and who did not, who is unreachable, on which contact path, polling responses, and much more
- Detailed historical reporting provides an audit trail for compliance
- Ad-hoc reporting enables you to look at the results of your broadcast in the way that is most meaningful to you and your organization and to perform trend analysis
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- After-the-fact reporting delayed by 30 minutes or more, creating dangerous gaps in your command and control capabilities
- Basic, canned reports
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Flexibility |
- Extremely flexible. The Everbridge system adapts to the way you work.
- Advanced capabilities include organizational hierarchies to give separate departments, districts, and locations autonomy in the system without requiring the parent organization to relinquish visibility or access to shared resources; custom configurations, including searchable user-defined fields; and custom-branding options to facilitate rapid adoption, maximize communication effectiveness, and enhance the user experience
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- Less flexibility, requiring customers to adapt processes to match the notification system’s constraints
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| People+ |
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- Best-in-class client care
- 24/7/365 live operator assistance
- Implementation experts who have helped hundreds of organizations set up and roll out the system
- Dedicated account managers with deep industry experience
- Professional services experts who provide best practices, help build incident communication scenarios and messages, benchmark and review communication program
- Multiple learning opportunities for your staff, including ongoing training, user conferences and groups, webinars, and more
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- Limited live support, if available
- Junior-level support staff with limited industry knowledge
- Sales-oriented webinars
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| Processes+ |
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- Fastest implementation
- Rigorous implementation processes
- Best practice guides
- Customizable rollout kits
- Knowledge-sharing opportunities for process improvements, including peer-to-peer experiences and advice, online client community, and process-oriented white papers and webinars
- Consulting services to develop internal best practices, build incident communication scenarios and messages, and benchmark and review communication program
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- Varying implementation cycles, sometimes lasting many months
- Implementation services limited to the technology component
- Limited or no best practice guides, rollout kits, or other educational materials for process development
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| Messaging+ |
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- Incident lifecycle-based communication strategy
- Message mapping science to create the most informative, easy-to-understand messages that spur people to take action
- Message map library of multi-part messages for a variety of scenarios
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- Flat communication approach
- No messages templates or limited templates that do not conform to industry standards for effective communications
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