Facilities Management

Everbridge for Facilities Management:
Respond to Incidents More Quickly and Prevent Mistakes

Supervising day-to-day facilities operations is inherently complex. Facilities managers must develop a strategy that merges financial and operational efficiencies with worker safety, productivity, and satisfaction. This directive translates into maintaining cost effectiveness in all aspects of operations, making efficiency improvements where possible, promoting a safe workplace that encourages productivity, building redundancy and flexibility into processes and procedures to meet the sometimes reactive nature of the work, and maintaining high quality of service as perceived by your internal customers. Though managing incidents is a normal and expected part of facilities management, it further complicates an already challenging set of responsibilities. When incidents occur, they are often reported by employees in different departments or by security staff or other facilities management staff who may be less knowledgeable in incident response procedures. Manual response plan activation takes time, jeopardizing employee safety and potentially disrupting operations, which can cause revenue loss.

How Everbridge Saves Time and Prevents Mistakes

Everbridge automates your incident notification procedures, enabling your organization to communicate more quickly, clearly, and efficiently. Whether you are the first person to be notified of the incident or the call goes to your call center or one of your staff, Everbridge Matrix activates your response plan according to your processes and procedures.

• Faster incident response. Everbridge Matrix automates your incident response plan notification procedures using built-in logic, speeding up your response to the incident. Everbridge removes the guesswork of who to call, how, and when, and escalates issues seamlessly.
• Safer work environment. Keep employees out of harm's way by rapidly notifying them about incidents and necessary safety precautions. A faster, more organized response ensures quicker incident resolution.
• Better incident management and resource deployment. Everbridge enables you to quickly and easily communicate, report, and remedy business interruptions based on incident type, location, and severity. Notify and assemble incident response teams more quickly using less resources. Coordinate and manage response teams, allocate work assignments, and more.
• Improved productivity and efficiency. End-to-end automation of your incident communication procedures and simultaneous messaging across multiple communication devices saves time, enabling key personnel to focus on incident resolution rather than manual notification and reporting.
• Fewer mistakes. Everbridge Matrix automatically generates the appropriate pre-defined message and distributes communications to the designated response team according to your notification procedures. Message templates ensure consistent and accurate communications.
• Greater incident visibility and situational awareness. Provide ongoing status updates as an incident progresses and is resolved. Real-time reporting capabilities allow you to track communications through the incident lifecycle for post-incident analysis.
• Lower communication costs. Everbridge’s fully managed incident notification system dramatically decreases the time and resources necessary to complete communication tasks.