Client Services Promise
Client Services Promise
We pledge to our customers:
- Our #1 objective is to satisfy our clients by developing and delivering quality in everything we do. As a market-leading technology company, this means we must deliver on-time products and services that exceed client expectations. To surpass these expectations, we will continue to implement quality systems and processes that improve how we address our clients' changing needs.
- We promise to sustain the highest quality of client satisfaction through personal accountability, professional commitment and employee empowerment at all levels of our organization. We will treat all clients with courteous and prompt service, integrity and respect.
- We will maintain a direct, forward and frank policy in every facet of our business practices to maintain the trust of our clients. We believe it is your right as a client to fully understand the subscription terms as well as the capabilities and functionality of our notification service and related services before, during and after the purchase.
- We will continually improve our notification services by delivering advancements to the market that empower our clients to do their jobs more effectively. We pledge to foster innovation in our service through an unyielding commitment to notification research and development efforts.
- We understand that our clients rely on our notification services and continual advancements to ensure their business safety and success. As an Everbridge client, it is your right to submit an inquiry to our Client Care team with the expectation of receiving a timely resolution. We will assume 100% ownership of your issue and take all necessary actions, including following escalation procedures, in an effort to resolve your inquiry as quickly as possible.
If you believe at any time that Everbridge has not met these commitments, please notify us via e-mail at CEO@everbridge.com
