Everbridge Aware®: A Proven Emergency Notification Solution
Organizations that need to ensure safety and survival during disasters rely on the Everbridge Aware emergency notification system. Everbridge Aware enables you to:
- Resolve incidents more quickly
- Increase awareness and safety
- Reduce communication costs
- Gain operational efficiencies
- Improve compliance and reporting
With Everbridge Aware, one person can communicate critical information to tens, hundreds, or thousands of individuals, anywhere, anytime, and on any device. Cycling through every communication device—including mobile phones, landlines, smartphones, email, text messaging, instant messaging, pagers, and more—the Aware emergency notification system contacts individuals based on their preferences and stops sending messages after a recipient confirms receipt. Aware's dashboard compiles results in seconds for quick, informed decision-making.
Organization-Specific Solutions
Everbridge’s solutions are designed to meet organization-specific challenges:
- Everbridge Aware for Enterprise: Ensure business continuity with automated emergency notification and operational alerts.
- Everbridge Aware for Financial Services: Disseminate information quickly to employees, stakeholders, and customers during business interruptions.
- Everbridge Aware for Government: Whether your primary area of interest is local, state, federal, or defense, nothing exposes communication vulnerabilities like a crisis.
- Everbridge Aware for Hospitals: Meet Joint Commission requirements, manage shift scheduling and nurse callbacks across the hospital, coordinate facilities activities, and prepare for disasters.
- Everbridge Aware for Higher Education: Contact students, faculty, and administrators on campus or off-site using technologies critical to a campus environment, such as instant messaging, text messaging, social media, and cell phones.
Everbridge Aware®: How It Works
As Easy as 1-2-3!
Everbridge firmly believes that you shouldn't have to be an IT expert to use your notification system. The Everbridge incident notification system is designed with our end-users in mind for ease of use, which is critical for system users during emergencies and other high-stress situations. The result: even a novice user can send a message in Everbridge Aware in just over one minute.
Everbridge Aware® Feature Highlights
For a more comprehensive discussion of the Everbridge Aware incident notification system's capabilities, contact us to schedule a system demonstration tailored to your specific needs.
Communication
- Message initiation from anywhere. Initiate broadcasts from virtually anywhere, anytime by phone or internet.
- Unlimited contact devices. Send messages to any device via any method, including phone (mobile, land line, and satellite), email , instant messaging, text messaging (native SMS), PDA (including BlackBerry®), alpha or numeric pager, fax, and more.
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- Intelligent, preference-based message delivery. Everbridge Aware delivers messages in your contacts' order of preference and stops once a recipient confirms receipt. Messages are never spam-blasted to recipients on all devices indiscriminately, which can stress regional, local, or internal communication systems and overwhelm or just annoy your audience.
- Global support. The Everbridge system works in more than 230 countries. Record messages in any language with system prompts in English (U.S. and U.K.), Spanish (Latin America and Europe), French, German, Portuguese, Italian, Swedish, Norwegian, Danish, Russian, and Japanese.
- Efficient message creation. Send voice and text messages on a single broadcast with Everbridge Aware's easy, three-step process. Record your own voice message via phone or computer or convert text messages to speech automatically. Text messages will be delivered to text devices and audio messages will be delivered to audio devices.
- Surveying and data collection. Everbridge Aware's versatile and robust polling feature enables an organization to survey its members by sending a notification that includes a multiple-choice question with up to nine different responses and the option to collect data, such as alternate phone numbers.
- Live call transfer. Give anyone receiving your message the option of connecting to one of your representatives on any number you specify.
- Customizable caller ID. Users can set the system to use a recognizable phone number of their choice to show in the recipient's caller ID for voice notifications, increasing the likelihood recipients will pick up the call.
- Scenario management and message library. Record messages in advance and store them in the organization's message library for future use. Build scenarios for various situations, such as earthquakes, hurricanes, and workplace violence, for one-click sending. An organization can set up one or multiple concurrent broadcast scenarios with pre-defined contact lists and pre-recorded messages for even faster communications.
- Message scheduling. Send broadcasts immediately, or schedule to be sent at a future date and time or on a daily, weekly, or monthly recurring basis.
- Custom greetings. Create a customized greeting that introduces all voice messages.
- Email attachments. Add attachments to email messages for important addendums, such as changes in evacuation routes, after-action report templates, or new HR policies.
- PIN-based message security. Require recipients to use a pre-determined PIN to access a phone message.
- Message escalation. Escalate messages to a designated sequence of contacts in the event a primary contact person is unavailable.
- One-click re-broadcasting. Re-broadcast a message only to those who did not confirm receipt of the message.
- Quota notifications. Quota notifications terminate broadcasts after a set number of positive confirmations.
Reporting
Gain full visibility into system usage and broadcast results
- Instant feedback. Everbridge Aware's real-time dashboard provides continuously updated broadcast results within seconds.
- Customizable reporting. Everbridge's ad-hoc reporting enables users to quickly create reports customized to meet individual needs, such as "How many broadcasts did we send in June?"
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- Easy access to core reports. Everbridge Aware includes a number of reports that are always accessible and can be printed or saved electronically, including:
- Detailed broadcast reports
- Searchable broadcast history
- Member detail reports
- Group reports
- Participation reports
- Usage reports
Managing Data
Manage members quickly and easily
- Unlimited administrators. Assign as many or as few administrators as you require with no additional charges or implementation delays.
- Flexible data management options. Everbridge provides six options for automated and hands-on data management.
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- Quick data upload processes. Add, update, and delete members quickly and easily individually or through an online upload process.
- Self-registration capabilities. Enable members to opt in or out of receiving notifications from you or to provide additional contact details with a custom self-registration portal.
- Contact data self-maintenance. Allow members to update their own contact information at any time directly in the Everbridge system or from within your internal systems.
- Recipient-specified contact preferences. Give members the ability to prioritize the order in which their communication devices will be attempted to ensure the greatest likelihood of reaching them.
- Unlimited groups and subgroups. Organize contacts into groups and subgroups. Each group can consist of individual members and other groups. The Everbridge system will not send duplicate messages to individuals belonging to multiple groups assigned to a broadcast.
- Searchable user-defined fields. Users can create customized fields to store meaningful information specific to their organization, such as department numbers or building locations.
Developing Your Notification Program
- Program strategy: Everbridge Notification Solution. Everbridge provides a holistic solution to your emergency communication challenges. Leveraging Everbridge as your communication platform, we structure your emergency notification initiative, establish policies and procedures, review crisis communication methodologies and notification best practices, and train your team.
- Implementation and best practices. Everbridge has developed proven processes and best practices based on tens of thousands of hours of expertise helping organizations implement incident notification systems.
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- 24/7/365 support. Everbridge provides clients with 24/7/365 client care and live operator service for help sending broadcasts in any situation, day or night.
- Self-service portal. Clients use Everbridge’s self-service portal to access our knowledgebase and add, update, and review service cases and enhancement requests online, anytime.
- Dedicated account management. Account managers work exclusively with organizations in a specific industry so they understand your needs and challenges and act as informed guides to help you make the most effective use of Everbridge Aware.
Everbridge Aware® Screenshots
Easy message creation
Whether you need to notify people across one office or around the globe, Everbridge Aware enables you to communicate in minutes with a simple, three-step process. Capabilities such as email attachments for after-action report templates and evacuation routes give you the flexibility you need for all your incident communication needs.
Pre-written messages and scenarios
Build scenarios and create messages for anticipated situations or incidents in advance for simple one-click sending. Set up one or multiple concurrent broadcast scenarios with pre-defined contact lists and messages for rapid response and recovery.
Interactive polling
Everbridge Aware includes polling capabilities for surveying and data collection—perfect for activities such as response team reporting times and employee accountability. Send notifications that include a multiple-choice question with up to nine different responses and collect data, such as arrival times and alternate phone numbers.
Real-time tracking and reporting
Gain full visibility into system usage and broadcasts results. Everbridge Aware assembles broadcast data in real-time to display compiled results in a clear, easy-to-read dashboard for quick and informed decision-making. Robust ad-hoc reporting enables you to perform post-incident analysis and review. Detailed broadcast reports provide an audit trail of incident communications for compliance and internal reporting.
Everbridge Aware® in Action
Salesforce.com relies on Everbridge for critical communications around the globe
Salesforce.com set up numerous groups within Everbridge system to mimic the company’s organizational structure, enabling the team to handle emergencies by department, office location, geographic territory, or across the entire enterprise. This flexibility has given Salesforce.com the ability to respond to events of any size, such as wildfires and steam pipe explosions, with precise, targeted messaging that limits the potential for miscommunication. Download the full case study.
Kentucky Farm Bureau Insurance uses Aware to maintain operations during natural disasters
When major disasters occur, Kentucky Farm Bureau Insurance experiences the catastrophe as both a claims event and a business continuity challenge. The insurance provider leverages Everbridge Aware to keep operational during natural disasters, severe weather, and other incidents while ensuring the well-being of its employees in offices across 120 counties.
Download the full case study.
Rockford Health System leverages Aware for compliance and managing H1N1 communications
During the H1N1 influenza (swine flu) outbreak, Rockford Health System used Everbridge Aware extensively to manage incident response and Strategic National Stockpile (SNS) deployment within Rockford Memorial and the 14 other regional hospitals.
Download the full case study.
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